1. Information Collection
Encoro Reviews collects customer feedback submitted via QR code interactions, including text entries, optional voice audio recordings for speech-to-text transcription, customer ratings, and optional contact details provided for private feedback.
2. Data Usage
Submitted feedback data is processed to generate customer sentiment metrics and delivered to the relevant business organization. Private feedback is delivered exclusively to authorized business administrators.
3. Organization Data Isolation
All business data is protected by multi-tenant organization boundaries. Customer review records are isolated per business tenant.
4. Contact
For privacy inquiries regarding Encoro Reviews, please contact your business administrator or platform support.