Encoro/Products/Features

Encoro Reviews Features

A comprehensive overview of implemented operational features built into the Encoro Reviews platform.

Generic QR Sources

Create individual or bulk QR sources tagged to specific locations, tables, rooms, staff, or events.

Voice & Text Responses

Allow customers to speak or type feedback with automated Google Speech-to-Text V2 transcription.

1–5 Star Ratings

Capture structured customer ratings to measure customer sentiment trends across locations.

Public Review Redirect

Guide satisfied customers directly to your Google Review page with automated text copying.

Private Feedback Inbox

Provide customers a confidential channel to send direct feedback to business management.

Business Dashboard

Manage organization locations, QR sources, review sessions, and private feedback items.

Multi-Location Support

Structure multi-branch organizations with location-level metrics and localized QR management.

Organization Tenant Isolation

Server-enforced multi-tenant data isolation ensuring complete privacy between business organizations.