ENCORO REVIEWS · POINT-OF-EXPERIENCE PLATFORMTurn every customer experience into lasting business growth.
Encoro Reviews captures customer feedback at the moment it happens, catches critical issues before they become public complaints, and turns satisfied customers into powerful Google reviews.
Customer feedback is most valuable when you capture it at the moment it happens.
Most businesses only discover customer sentiment after it becomes a 1-star public review, a lost customer, or silence. Encoro Reviews gives your team a real-time listening channel right at the table, counter, or room while the experience is still fresh.
Hear from more customers
Remove typing friction. Customers can speak naturally in 15+ Indian & global languages or type feedback directly on their phones.
Catch problems early
Give unhappy customers a confidential private channel to reach management, giving you the immediate chance to resolve issues internally.
Turn delight into reviews
Make it effortless for satisfied guests to proceed to Google Reviews with their feedback already copied to their clipboard in 1 click.
One customer experience. Two intelligent outcomes.
Not every customer experience needs the same next step. Encoro Reviews intelligently routes positive experiences toward public advocacy, and sensitive experiences toward confidential recovery.
Delighted Customers Become Public Reviews
Happy customers are ready to share praise. Encoro makes the transition to your Google Review page seamless.
Turns today's customer satisfaction into permanent social proof for tomorrow's new customers.
Critical Notes Routed Privately to Managers
Unhappy guests get a direct, confidential communication line to management, preventing angry public reviews.
Protects your public star rating by resolving service slip-ups internally before they leave.
How it works
Create Branded Touchpoints
Generate location-tagged QR stands, NFC counter plates, or digital links for tables, checkout desks, hotel rooms, or event exits.
Receive Multi-Modal Input
Guests scan instantly with any phone camera—no app download required. They speak in their native tongue or type and select 1–5 stars.
Route with Precision
Happy ratings seamlessly transition to Google Reviews with 1-click clipboard copy, while critical notes alert managers in private.
The Story Behind Encoro Reviews
Two customers. One experience. Why timing is everything. (2-minute listen)
Why every customer experience matters
Listen to the Encoro Reviews story.
Everything your team needs to collect customer feedback.
Location-Tagged QR Sources
Deploy touchpoint QR codes across tables, counters, or rooms to know exactly which staff member or zone originated the feedback.
Multi-Language Voice AI
Speech-to-text powered by Google Cloud STT V2 Chirp 3 transcribes voice notes in 15+ Indian languages and global dialects with high accuracy.
Direct Google Review Sync
Guide happy customers straight to Google Maps with automatic clipboard copy, maximizing public review conversion without friction.
Private Manager Alerts
Instant manager notifications for feedback below your rating threshold, giving your staff an immediate window to fix problems.
Centralized Business Dashboard
A modern, real-time command console to track review velocity, sentiment trends, staff touchpoint performance, and pending inquiries.
Zero-Credit Protection
Your physical QR codes, star rating submissions, text reviews, and Google redirects never stop working—even at zero credit balance.
Built for high-touch customer businesses
Wherever customers experience your brand in person, Encoro gives them a frictionless way to share their feedback.
Restaurants & Cafés
Table stands & bills
Hotels & Resorts
Rooms & reception
Clinics & Care
OPD & billing desks
Retail & Boutiques
Checkout counters
Salons & Spas
Stylist stations
Events & Venues
Entry & exit zones
Designed for serious business operations.
Secure Business Access
Enterprise-grade authentication with OTP login, MFA safeguards, and active session control.
Multi-Location Support
Branch-specific organization structure for multi-location operations, staff attribution, and aggregated insights.
Isolated Tenant Data
Row-level organization tenant isolation ensuring complete data confidentiality for customer reviews.
Role-Based Permissions
Granular control separating super admins, branch managers, and operational field staff.
Start listening to your customers today.
Set up your business, create your first touchpoint in under 5 minutes, and start collecting feedback from real customer experiences.
14-Day Free Trial · No Credit Card Required · Full Platform Access