What is Encoro Reviews?
Encoro Reviews is a customer feedback and review management service that enables businesses to collect voice/text feedback, ratings, public review redirects, and private feedback at physical customer touchpoints.
How does the QR feedback flow work?
Customers scan a QR code placed at your business touchpoint, which opens a mobile-optimized review page where they can speak or type feedback and choose to submit publicly on Google or send private feedback to management.
Can customers speak their feedback?
Yes. Customers can record a voice review which is automatically transcribed into text using Google Speech-to-Text V2.
Can customers type feedback?
Yes. Customers can type their feedback directly on their mobile device.
Can customers select a rating?
Yes. Encoro Reviews captures structured 1–5 star ratings.
Where does private feedback go?
Private feedback is delivered directly to your business management inbox in the Encoro Reviews admin dashboard.
How are Google reviews handled?
When a customer chooses to post publicly, their review text is automatically copied to their device clipboard and they are redirected to your configured Google Review short link.
Can one business have multiple locations?
Yes. Business organizations can create and manage multiple business locations with location-scoped QR sources and metrics.
Can I create multiple QR sources?
Yes. You can create single or bulk QR sources tagged to specific tables, staff, rooms, counters, or events.
What types of businesses can use Encoro Reviews?
Encoro Reviews is built for any customer-facing business including restaurants, cafés, hotels, bars, events, retail stores, salons, healthcare clinics, and service offices.