How Encoro Reviews works
Encoro Reviews simplifies customer feedback collection at physical touchpoints through a streamlined 3-step operational workflow.
01
Capture
Business administrators generate unique QR sources for physical touchpoints (tables, counters, staff, rooms, events). When scanned, customers land directly on the mobile-optimized review page.
02
Collect
Customers choose to speak or type their review. Voice recordings are processed via Google Speech-to-Text V2. Customers select a structured 1–5 star rating.
03
Act
Customers choose to post publicly on Google Reviews or send private feedback to management. Business teams track metrics, review sessions, and private inbox items in the admin dashboard.
Customer Lifecycle Summary
QR Scan→Voice / Text Feedback→1–5 Rating→Google Review OR Private Inbox→Business Dashboard Analytics